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Tag Archive: askNCM

NCM Associates

#AskNCM: Help! I Can’t Meet My Net-to-Gross Goals!

Many managers out there struggle with this issue, says NCM expert Steve Hall. You reach profitability but then encounter problems getting to this more refined metric!

Don’t give up! Steve outlines the conversation you need to have with your boss and the steps you should take to meet this goal.


Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/01/askncm-help-i-cant-meet-my-net-to-gross-goals/

NCM Associates

#AskNCM: Is Your Service Department Thriving or Just Surviving?

It’s easy to fall into survival mode at work. You come in, turn on the lights and just struggle through the day. But if you want to run an effective department, you have to do more than just make it through your must-dos.

NCM expert, Steve Hall, gives you the “survival” warning signs and outlines a plan to go from reacting to events to creating and following a solid game plan for success.


Have another for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/12/askncm-is-your-service-department-thriving-or-just-surviving/

NCM Associates

#AskNCM: Why should I use a variable labor rate in my shop?

Rick Wegley, NCM expert and Institute instructor, explains how variable labor rate can recapture labor costs for specialized work and is an important response to a dropping effective labor rate in this new #AskNCM video.

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-why-should-i-use-a-variable-labor-rate-in-my-shop/

NCM Associates

#AskNCM: What’s the hardest job at the dealership?

Salesperson? GM? Dealer? What’s the most difficult job in the dealership? Robin Cunningham’s answer might surprise you.

Find out if yours is the hardest job:

Have another for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-whats-the-hardest-job-at-the-dealership/

Jerry Powers

#AskNCM: What are NCM’s best practices for used vehicle appraisals?

You’d be amazed, says NCM expert, Jerry Powers, at the number of dealerships that don’t have a defined used vehicle appraisal process.

So, how do you fix it? Jerry tells you how to make the most of the informal systems you already have, and shares the benchmarks you need to watch to stay on market.

Have another question for #AskNCM? Ask it below. Learn more about Jerry Powers and how he and his NCM colleagues can help your dealership through 20 Groups and in-dealership consulting.

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-what-are-ncms-best-practices-for-used-vehicle-appraisals/

NCM Associates

#AskNCM: What’s the biggest untapped opportunity in Retail Automotive today? Part II

Fifty people. According to NCM expert, Robin Cunningham, that’s the number of customers you told to take a hike from your dealership today.

Get Robin’s tips on how to get them back:

Be sure to check out Part I!

Have another for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/09/askncm-whats-the-biggest-untapped-opportunity-in-retail-automotive-today-part-ii/

NCM Associates

#AskNCM: How can I grow my collision division when DRPs are locked up?

DRPs—Direct Repair Programs—can be a massive component of a collision center business. But, reminds NCM expert, Steve Hall, DRPs aren’t the only thing that can drive business! If you have customers, you have ample opportunity to grow this service.

Get Steve’s solutions to bring more collision work to your shop.

Improve your collision center’s profits with our upcoming class, Principles of Collision Center Management.

Permanent link to this article: http://blog.ncm20.com/2016/09/askncm-how-can-i-grow-my-collision-division-when-drps-are-locked-up/

Robin Cunningham

#AskNCM: What’s the biggest untapped opportunity in Retail Automotive today? Part I

Robin Cunningham reflects on the last five years to identify the critical thing you need to do today to maximize your dealership’s opportunities.

Discover Robin’s recommendation:

Be sure to check out Part II! Have another for Robin or the other #AskNCM experts? Leave a comment below! 

Permanent link to this article: http://blog.ncm20.com/2016/09/askncm-whats-the-biggest-untapped-opportunity-in-retail-automotive-today/

NCM Associates

#AskNCM: Why are Labor Sales Important to Parts?

Why is labor important?

“Well,” says NCM expert, Rick Wegley, “labor-to-parts sales ratios typically show almost a dollar for labor,  dollar for parts on almost every ticket, if we do an overall big picture view.”

Get Rick’s recommendations for how you can keep technicians in the bay and keep Parts sales going by focusing on labor.

Have another for Rick or the other #AskNCM experts? Leave a comment below! 

Permanent link to this article: http://blog.ncm20.com/2016/08/askncm-why-are-labor-sales-important-to-parts/

NCM Associates

#AskNCM: How can I reduce my turnover?

Is turnover killing your dealership? You’re not alone. According to a 2015 report, car sales consultants had a 72 percent turnover rate. It was even higher in non-luxury sales, at 80 percent! Not only do we face a massive image issue, but changing millennial attitudes towards employment make it harder than ever to find the right fit.

NCM expert, Joe Basil, explains that high turnover is a symptom of hiring practices that lead to bad interviews. Discover how to stop selling the position and start hiring the best people for your dealership … without losing them in 60 days.

Get the best questions and strategies for your upcoming interviews. Join Joe for his solutions-focused class, Finding Top Talent. And don’t forget to check out our class, Success-Driven Pay Plans to help you keep that great people you’ve hired! 

Have another question for #AskNCM – comment below!

Permanent link to this article: http://blog.ncm20.com/2016/07/askncm-how-can-i-reduce-my-turnover/

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