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Tag Archive: askNCM

NCM Associates

#AskNCM: How can I get more out of my paint booth?

A student recently asked this question during our Collision Center Management class: How can I get more efficiency out of my paint booth?

Great question! Steve Hall explains, “You can never produce more vehicles out of a collision department than you can get through your paint booth system.” Steve explains his simple solution to increase paint booth cycle time and the number of vehicles you can get through collision in the video. The best part? No capital improvements needed!

Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/04/askncm-how-can-i-get-more-out-of-my-paint-booth/

NCM Associates

#AskNCM: Are all dealerships losing employees over working hours?

How many hours do your employees work on average? Is it too much? Too little? Are they even working while they’re at work? Expert Robin Cunningham shares his observations about the ways successful dealerships are scheduling their employees.

Have another question for Robin or the other #AskNCM experts? Leave it in a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-are-all-dealerships-losing-employees-over-working-hours/

NCM Associates

#AskNCM: How often are NCM KPIs updated?

Ever wonder what goes into the critical NCM® metrics you use in your dealership? Expert Rick Wegley explains the differences between NCM Benchmark® data and best practice guides and tells you how we create them.

Learn how to leverage your NCM numbers.

Have another question for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-how-often-are-ncm-kpis-updated/

NCM Associates

#AskNCM: Why is New Vehicle F&I Such a Big Deal?

Why has new vehicle F&I become such a hot topic? “Fierce competition,” says NCM expert Robin Cunningham. As the market compresses, dealers cannot afford to miss the new car sale.

See how F&I impacts your dealership and discover how you can learn more about it.

Have another question for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-why-is-new-vehicle-fi-such-a-big-deal/

NCM Associates

#AskNCM: How Can I Retain More Service Customers?

You already know the basic steps to get customers back: appointment/phone call, write-up, end-bay process, and active delivery. But customer retention isn’t a simple linear process, explains Steve Hall. Don’t think of retention as something with a beginning and an end, but as a circle that—hopefully—never ends.

Discover Steve Hall’s customer retention cycle.

Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-how-can-i-retain-more-service-customers/

NCM Associates

#AskNCM: How do I make the most of a recall?

Manufacturers’ recalls: Are they a burden or an opportunity for your dealership? With the right plan in place, explains NCM expert Rick Wegley, a recall gives you an opening to learn more about how clients view your business. See how.

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-how-do-i-make-the-most-of-a-recall/

NCM Associates

#AskNCM: What are the Potential Benefits of a Service BDC?

Considering a service BDC? NCM expert Rick Wegley outlines the things you need to you consider before making the move. Check out the pros and cons below!

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-what-are-the-potential-benefits-of-a-service-bdc/

NCM Associates

#AskNCM: Help! I Can’t Meet My Net-to-Gross Goals!

Many managers out there struggle with this issue, says NCM expert Steve Hall. You reach profitability but then encounter problems getting to this more refined metric!

Don’t give up! Steve outlines the conversation you need to have with your boss and the steps you should take to meet this goal.


Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/01/askncm-help-i-cant-meet-my-net-to-gross-goals/

NCM Associates

#AskNCM: Is Your Service Department Thriving or Just Surviving?

It’s easy to fall into survival mode at work. You come in, turn on the lights and just struggle through the day. But if you want to run an effective department, you have to do more than just make it through your must-dos.

NCM expert, Steve Hall, gives you the “survival” warning signs and outlines a plan to go from reacting to events to creating and following a solid game plan for success.


Have another for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/12/askncm-is-your-service-department-thriving-or-just-surviving/

NCM Associates

#AskNCM: Why should I use a variable labor rate in my shop?

Rick Wegley, NCM expert and Institute instructor, explains how variable labor rate can recapture labor costs for specialized work and is an important response to a dropping effective labor rate in this new #AskNCM video.

Have another for Rick or the other #AskNCM experts? Leave a comment below! Also check out Rick’s fixed ops courses at the NCM Institute here.

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-why-should-i-use-a-variable-labor-rate-in-my-shop/

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