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NCM Associates

NCM Associates

Author's details

Name: NCM Associates
Date registered: April 8, 2013
URL: http://www.ncm20.com

Biography

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

Latest posts

  1. #AskNCM: Are all dealerships losing employees over working hours? — March 23, 2017
  2. #AskNCM: How often are NCM KPIs updated? — March 14, 2017
  3. #AskNCM: Why is New Vehicle F&I Such a Big Deal? — March 7, 2017
  4. #AskNCM: How Can I Retain More Service Customers? — February 28, 2017
  5. #AskNCM: How do I make the most of a recall? — February 14, 2017

Most commented posts

  1. #AskNCM: What’s the hardest job at the dealership? — 4 comments
  2. #AskNCM: How can I reduce my turnover? — 2 comments
  3. #AskNCM: Why are Labor Sales Important to Parts? — 2 comments
  4. #AskNCM: How often are NCM KPIs updated? — 2 comments
  5. #AskNCM: What are the Potential Benefits of a Service BDC? — 2 comments

Author's posts listings

NCM Associates

#AskNCM: Are all dealerships losing employees over working hours?

How many hours do your employees work on average? Is it too much? Too little? Are they even working while they’re at work? Expert Robin Cunningham shares his observations about the ways successful dealerships are scheduling their employees.

Have another question for Robin or the other #AskNCM experts? Leave it in a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-how-can-i-retain-more-service-customers-2/

NCM Associates

#AskNCM: How often are NCM KPIs updated?

Ever wonder what goes into the critical NCM® metrics you use in your dealership? Expert Rick Wegley explains the differences between NCM Benchmark® data and best practice guides and tells you how we create them.

Learn how to leverage your NCM numbers.

Have another question for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-how-often-are-ncm-kpis-updated/

NCM Associates

#AskNCM: Why is New Vehicle F&I Such a Big Deal?

Why has new vehicle F&I become such a hot topic? “Fierce competition,” says NCM expert Robin Cunningham. As the market compresses, dealers cannot afford to miss the new car sale.

See how F&I impacts your dealership and discover how you can learn more about it.

Have another question for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-why-is-new-vehicle-fi-such-a-big-deal/

NCM Associates

#AskNCM: How Can I Retain More Service Customers?

You already know the basic steps to get customers back: appointment/phone call, write-up, end-bay process, and active delivery. But customer retention isn’t a simple linear process, explains Steve Hall. Don’t think of retention as something with a beginning and an end, but as a circle that—hopefully—never ends.

Discover Steve Hall’s customer retention cycle.

Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-how-can-i-retain-more-service-customers/

NCM Associates

#AskNCM: How do I make the most of a recall?

Manufacturers’ recalls: Are they a burden or an opportunity for your dealership? With the right plan in place, explains NCM expert Rick Wegley, a recall gives you an opening to learn more about how clients view your business. See how.

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-how-do-i-make-the-most-of-a-recall/

NCM Associates

#AskNCM: What are the Potential Benefits of a Service BDC?

Considering a service BDC? NCM expert Rick Wegley outlines the things you need to you consider before making the move. Check out the pros and cons below!

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-what-are-the-potential-benefits-of-a-service-bdc/

NCM Associates

New Ideas for New Orleans

Going to New Orleans? With just a week to go, we can’t wait to join you in the Big Easy and to share our exciting new options for your dealership.

Announcing the NCM-Rawls Dealer Executive Program

We’re debuting our newest education option, the NCM-Rawls Dealer Executive Program, at the convention. A joint-venture with The Rawls Group, this 10-month training course is specifically designed for dealers and their successors who want to create and maintain a family legacy. Visit the Rawls Group booth #3937 to talk with Kendall Rawls or the NCM Associates booth #4931 to speak with Brandiss Drummer to learn more. On the operations and expenses front, our Software Solutions team will be on-site to demo LiveAudit®, HealthCheck™, and axcessa®. If you haven’t yet seen these products in action, be sure to book a time to see how these cash flow, expenses, and operations tools can make managing your dealership easier and more efficient.

We’ve also brought back last year’s crowd-pleaser, the Ultimaker 3D printer! When you sign up for a demo or consultation—or stop by the booth—you can pick from our selection of three gifts. The video above shows a time-lapse of their production.

Are you coming to New Orleans? Visit our team at Booth #4931!

Permanent link to this article: http://blog.ncm20.com/2017/01/new-ideas-for-new-orleans/

NCM Associates

#AskNCM: Help! I Can’t Meet My Net-to-Gross Goals!

Many managers out there struggle with this issue, says NCM expert Steve Hall. You reach profitability but then encounter problems getting to this more refined metric!

Don’t give up! Steve outlines the conversation you need to have with your boss and the steps you should take to meet this goal.


Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/01/askncm-help-i-cant-meet-my-net-to-gross-goals/

NCM Associates

#AskNCM: Is Your Service Department Thriving or Just Surviving?

It’s easy to fall into survival mode at work. You come in, turn on the lights and just struggle through the day. But if you want to run an effective department, you have to do more than just make it through your must-dos.

NCM expert, Steve Hall, gives you the “survival” warning signs and outlines a plan to go from reacting to events to creating and following a solid game plan for success.


Have another for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/12/askncm-is-your-service-department-thriving-or-just-surviving/

NCM Associates

#AskNCM: Why should I use a variable labor rate in my shop?

Rick Wegley, NCM expert and Institute instructor, explains how variable labor rate can recapture labor costs for specialized work and is an important response to a dropping effective labor rate in this new #AskNCM video.

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-why-should-i-use-a-variable-labor-rate-in-my-shop/

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