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NCM Associates

NCM Associates

Author's details

Name: NCM Associates
Date registered: April 8, 2013
URL: http://www.ncm20.com

Biography

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

Latest posts

  1. #AskNCM: Three Simple Solutions to Employee Retention — May 16, 2017
  2. By the Numbers: NCM Data Processing — May 2, 2017
  3. #AskNCM: How many tickets should a service advisor have each day? — April 27, 2017
  4. #AskNCM: How can I get more out of my paint booth? — April 13, 2017
  5. #AskNCM: Are all dealerships losing employees over working hours? — March 23, 2017

Most commented posts

  1. #AskNCM: How many tickets should a service advisor have each day? — 4 comments
  2. #AskNCM: What’s the hardest job at the dealership? — 4 comments
  3. #AskNCM: How can I reduce my turnover? — 2 comments
  4. #AskNCM: What are the Potential Benefits of a Service BDC? — 2 comments
  5. #AskNCM: How can I grow my collision division when DRPs are locked up? — 2 comments

Author's posts listings

NCM Associates

#AskNCM: Three Simple Solutions to Employee Retention

Employee retention is an ongoing challenge, particularly in the automotive industry, and we receive lots of questions about this hot topic. Given that 80% of dealership employees churn within 18 months, retention is clearly something we need to address.

NCM expert Robin Cunningham explains the three elements to improve employee retention in this new #AskNCM video. And, while pay plans play a role in keeping good people, it’s not quite as important as you may think.

Have another question for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/05/askncm-three-simple-solutions-to-employee-retention/

NCM Associates

By the Numbers: NCM Data Processing

NCM Associates is known for its industry-leading composites and Benchmark data. But those numbers don’t just crunch themselves! Our Data Processing team works tirelessly to ensure that NCM’s clients get the best possible analytics to make their business decisions. It’s also one of the key reasons our clients trust us—we don’t outsource their data; everything is managed in-house.

Whether entering operational data—sometimes even keying numbers by hand—or verifying benchmark results, this nine-member team makes sure it all happens accurately and on-time. Get to know this unsung NCM hero with the infographic below.

dpinfo

Permanent link to this article: http://blog.ncm20.com/2017/05/by-the-numbers-ncm-data-processing/

NCM Associates

#AskNCM: How many tickets should a service advisor have each day?

Service advisor Robert wrote to #AskNCM about daily workload, asking: “How many customers per day is too many for a service advisor?”

Depends on your business structure, explains NCM expert Steve Hall, and how you’re staffed. Variations across dealerships mean there is no cut-and-dried answer to the question. However, he explains, NCM does have a recommended customer interaction-to-service advisor ratio.

Get Steve’s recommendations:

Have another question for Steve or the other #AskNCM experts? Leave a comment below! For more service advisor training, check out our NCMi courses.

Permanent link to this article: http://blog.ncm20.com/2017/04/askncm-how-many-tickets-should-a-service-advisor-have-each-day/

NCM Associates

#AskNCM: How can I get more out of my paint booth?

A student recently asked this question during our Collision Center Management class: How can I get more efficiency out of my paint booth?

Great question! Steve Hall explains, “You can never produce more vehicles out of a collision department than you can get through your paint booth system.” Steve explains his simple solution to increase paint booth cycle time and the number of vehicles you can get through collision in the video. The best part? No capital improvements needed!

Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/04/askncm-how-can-i-get-more-out-of-my-paint-booth/

NCM Associates

#AskNCM: Are all dealerships losing employees over working hours?

How many hours do your employees work on average? Is it too much? Too little? Are they even working while they’re at work? Expert Robin Cunningham shares his observations about the ways successful dealerships are scheduling their employees.

Have another question for Robin or the other #AskNCM experts? Leave it in a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-are-all-dealerships-losing-employees-over-working-hours/

NCM Associates

#AskNCM: How often are NCM KPIs updated?

Ever wonder what goes into the critical NCM® metrics you use in your dealership? Expert Rick Wegley explains the differences between NCM Benchmark® data and best practice guides and tells you how we create them.

Learn how to leverage your NCM numbers.

Have another question for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-how-often-are-ncm-kpis-updated/

NCM Associates

#AskNCM: Why is New Vehicle F&I Such a Big Deal?

Why has new vehicle F&I become such a hot topic? “Fierce competition,” says NCM expert Robin Cunningham. As the market compresses, dealers cannot afford to miss the new car sale.

See how F&I impacts your dealership and discover how you can learn more about it.

Have another question for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/03/askncm-why-is-new-vehicle-fi-such-a-big-deal/

NCM Associates

#AskNCM: How Can I Retain More Service Customers?

You already know the basic steps to get customers back: appointment/phone call, write-up, end-bay process, and active delivery. But customer retention isn’t a simple linear process, explains Steve Hall. Don’t think of retention as something with a beginning and an end, but as a circle that—hopefully—never ends.

Discover Steve Hall’s customer retention cycle.

Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-how-can-i-retain-more-service-customers/

NCM Associates

#AskNCM: How do I make the most of a recall?

Manufacturers’ recalls: Are they a burden or an opportunity for your dealership? With the right plan in place, explains NCM expert Rick Wegley, a recall gives you an opening to learn more about how clients view your business. See how.

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-how-do-i-make-the-most-of-a-recall/

NCM Associates

#AskNCM: What are the Potential Benefits of a Service BDC?

Considering a service BDC? NCM expert Rick Wegley outlines the things you need to you consider before making the move. Check out the pros and cons below!

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-what-are-the-potential-benefits-of-a-service-bdc/

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