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NCM Associates

NCM Associates

Author's details

Name: NCM Associates
Date registered: April 8, 2013
URL: http://www.ncm20.com

Biography

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

Latest posts

  1. New Ideas for New Orleans — January 16, 2017
  2. #AskNCM: Help! I Can’t Meet My Net-to-Gross Goals! — January 10, 2017
  3. #AskNCM: Is Your Service Department Thriving or Just Surviving? — December 1, 2016
  4. #AskNCM: Why should I use a variable labor rate in my shop? — November 17, 2016
  5. #AskNCM: What’s the hardest job at the dealership? — November 15, 2016

Most commented posts

  1. #AskNCM: What’s the hardest job at the dealership? — 4 comments
  2. #AskNCM: How can I reduce my turnover? — 2 comments
  3. #AskNCM: Why are Labor Sales Important to Parts? — 2 comments
  4. #AskNCM: How can I grow my collision division when DRPs are locked up? — 2 comments
  5. #AskNCM: What Are the KPIs I Need for a Good Collision Center? — 1 comment

Author's posts listings

NCM Associates

New Ideas for New Orleans

Going to New Orleans? With just a week to go, we can’t wait to join you in the Big Easy and to share our exciting new options for your dealership.

Announcing the NCM-Rawls Dealer Executive Program

We’re debuting our newest education option, the NCM-Rawls Dealer Executive Program, at the convention. A joint-venture with The Rawls Group, this 10-month training course is specifically designed for dealers and their successors who want to create and maintain a family legacy. Visit the Rawls Group booth #3937 to talk with Kendall Rawls or the NCM Associates booth #4931 to speak with Brandiss Drummer to learn more. On the operations and expenses front, our Software Solutions team will be on-site to demo LiveAudit®, HealthCheck®, and axcessa®. If you haven’t yet seen these products in action, be sure to book a time to see how these cash flow, expenses, and operations tools can make managing your dealership easier and more efficient.

We’ve also brought back last year’s crowd-pleaser, the Ultimaker 3D printer! When you sign up for a demo or consultation—or stop by the booth—you can pick from our selection of three gifts. The video above shows a time-lapse of their production.

Are you coming to New Orleans? Visit our team at Booth #4931!

Permanent link to this article: http://blog.ncm20.com/2017/01/new-ideas-for-new-orleans/

NCM Associates

#AskNCM: Help! I Can’t Meet My Net-to-Gross Goals!

Many managers out there struggle with this issue, says NCM expert Steve Hall. You reach profitability but then encounter problems getting to this more refined metric!

Don’t give up! Steve outlines the conversation you need to have with your boss and the steps you should take to meet this goal.


Have another question for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2017/01/askncm-help-i-cant-meet-my-net-to-gross-goals/

NCM Associates

#AskNCM: Is Your Service Department Thriving or Just Surviving?

It’s easy to fall into survival mode at work. You come in, turn on the lights and just struggle through the day. But if you want to run an effective department, you have to do more than just make it through your must-dos.

NCM expert, Steve Hall, gives you the “survival” warning signs and outlines a plan to go from reacting to events to creating and following a solid game plan for success.


Have another for Steve or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/12/askncm-is-your-service-department-thriving-or-just-surviving/

NCM Associates

#AskNCM: Why should I use a variable labor rate in my shop?

Rick Wegley, NCM expert and Institute instructor, explains how variable labor rate can recapture labor costs for specialized work and is an important response to a dropping effective labor rate in this new #AskNCM video.

Have another for Rick or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-why-should-i-use-a-variable-labor-rate-in-my-shop/

NCM Associates

#AskNCM: What’s the hardest job at the dealership?

Salesperson? GM? Dealer? What’s the most difficult job in the dealership? Robin Cunningham’s answer might surprise you.

Find out if yours is the hardest job:

Have another for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/11/askncm-whats-the-hardest-job-at-the-dealership/

NCM Associates

#AskNCM: What Are the KPIs I Need for a Good Collision Center?

If your dealership is investing in a collision center, you need to the right numbers to accurately gauge its success. In this #AskNCM video, expert Steve Hall shares what your labor gross profit margin, production per total employee and other metrics should be to create a high-performing department.

Get more tips to improve your collision center’s profits. 

Permanent link to this article: http://blog.ncm20.com/2016/10/askncm-what-are-the-kpis-i-need-for-a-good-collision-center/

NCM Associates

#AskNCM: What’s the biggest untapped opportunity in Retail Automotive today? Part II

Fifty people. According to NCM expert, Robin Cunningham, that’s the number of customers you told to take a hike from your dealership today.

Get Robin’s tips on how to get them back:

Be sure to check out Part I!

Have another for Robin or the other #AskNCM experts? Leave a comment below!

Permanent link to this article: http://blog.ncm20.com/2016/09/askncm-whats-the-biggest-untapped-opportunity-in-retail-automotive-today-part-ii/

NCM Associates

#AskNCM: How can I grow my collision division when DRPs are locked up?

DRPs—Direct Repair Programs—can be a massive component of a collision center business. But, reminds NCM expert, Steve Hall, DRPs aren’t the only thing that can drive business! If you have customers, you have ample opportunity to grow this service.

Get Steve’s solutions to bring more collision work to your shop.

Improve your collision center’s profits with our upcoming class, Principles of Collision Center Management.

Permanent link to this article: http://blog.ncm20.com/2016/09/askncm-how-can-i-grow-my-collision-division-when-drps-are-locked-up/

NCM Associates

#AskNCM: Why are Labor Sales Important to Parts?

Why is labor important?

“Well,” says NCM expert, Rick Wegley, “labor-to-parts sales ratios typically show almost a dollar for labor,  dollar for parts on almost every ticket, if we do an overall big picture view.”

Get Rick’s recommendations for how you can keep technicians in the bay and keep Parts sales going by focusing on labor.

Have another for Rick or the other #AskNCM experts? Leave a comment below! 

Permanent link to this article: http://blog.ncm20.com/2016/08/askncm-why-are-labor-sales-important-to-parts/

NCM Associates

#AskNCM: How can I stop my out of control shop expenses?

“Our shop supplies expense is out of control,” a service manager asks Steve Hall. “Do you have any tips or best practices for controlling it?”

Managing car dealership expenses is always a concern because of its immediate effect on the bottom line, explains Steve. Get Steve’s advice for simple steps you can take to reduce shop costs.

Have another for Steve or the other #AskNCM experts? Leave a comment below! 

Permanent link to this article: http://blog.ncm20.com/2016/08/askncm-how-can-i-stop-my-out-of-control-shop-expenses/

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