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#AskNCM: How many tickets should a service advisor have each day?

Service advisor Robert wrote to #AskNCM about daily workload, asking: “How many customers per day is too many for a service advisor?”

Depends on your business structure, explains NCM expert Steve Hall, and how you’re staffed. Variations across dealerships mean there is no cut-and-dried answer to the question. However, he explains, NCM does have a recommended customer interaction-to-service advisor ratio.

Get Steve’s recommendations:

Have another question for Steve or the other #AskNCM experts? Leave a comment below! For more service advisor training, check out our NCMi courses.

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NCM Associates

NCM Associates

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

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  1. rick wolke

    Could you send me a copy of the “35 responsibilities of a service manager” checklist as described by Steve Hall in his short video?
    Thank you.

    1. Emily Johnson
      Emily Johnson

      Rick- Email us at and we’ll send you a copy of this Fundamentals book! Thank you for reaching out!

  2. Ron currier

    Please forward me the fundamentals work book. Thank you Ron

    1. Emily Johnson
      Emily Johnson

      I will send it now Ron! Thank you!

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