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#AskNCM: How many tickets should a service advisor have each day?

Service advisor Robert wrote to #AskNCM about daily workload, asking: “How many customers per day is too many for a service advisor?”

Depends on your business structure, explains NCM expert Steve Hall, and how you’re staffed. Variations across dealerships mean there is no cut-and-dried answer to the question. However, he explains, NCM does have a recommended customer interaction-to-service advisor ratio.

Get Steve’s recommendations:

Have another question for Steve or the other #AskNCM experts? Leave a comment below! For more service advisor training, check out our NCMi courses.

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NCM Associates

NCM Associates

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

Permanent link to this article: http://blog.ncm20.com/2017/04/askncm-how-many-tickets-should-a-service-advisor-have-each-day/

4 comments

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  1. rick wolke

    Could you send me a copy of the “35 responsibilities of a service manager” checklist as described by Steve Hall in his short video?
    Thank you.
    Rick

    1. Emily Johnson
      Emily Johnson

      Rick- Email us at ncmmarketing@ncmassociates.com and we’ll send you a copy of this Fundamentals book! Thank you for reaching out!

  2. Ron currier

    Please forward me the fundamentals work book. Thank you Ron

    1. Emily Johnson
      Emily Johnson

      I will send it now Ron! Thank you!

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