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#AskNCM: What are the Potential Benefits of a Service BDC?

Considering a service BDC? NCM expert Rick Wegley outlines the things you need to you consider before making the move. Check out the pros and cons below!

Have another for Rick or the other #AskNCM experts? Leave a comment below!

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NCM Associates

NCM Associates

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

Permanent link to this article: http://blog.ncm20.com/2017/02/askncm-what-are-the-potential-benefits-of-a-service-bdc/

2 comments

  1. Michael McCabe

    Great message as I’m a firm believer in BDC Management for Sales and Service since 1992. BDC Management not only controls what is said on every call using scripts, strategic responses and word tracks, while freeing up sales associates or advisors to deal with the customers in front of them while not going crazy with calls constantly ringing, but also addresses those customers who normally would go unanswered, or hang up due to long hold times or put into voice mail. By the time those customers are responded to, they have normally booked elsewhere and moved on if they even left a message. BDC’s solve these issues and so much more that the value they bring offsets the cost associated with them and drives the business consistently using best practices all the while bringing the highest level of results in scheduled appointments and show ratio’s.

  2. Rick Wegley
    Rick Wegley

    Thanks for the positive comments Michael – when properly implemented, a service (or sales) BDC can truly enhance the customer experience, reduce the number of inbound calls to service advisors and increase the number set / shown appointments in all departments.

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