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#AskNCM: How can I grow my collision division when DRPs are locked up?

DRPs—Direct Repair Programs—can be a massive component of a collision center business. But, reminds NCM expert, Steve Hall, DRPs aren’t the only thing that can drive business! If you have customers, you have ample opportunity to grow this service.

Get Steve’s solutions to bring more collision work to your shop.

Improve your collision center’s profits with our upcoming class, Principles of Collision Center Management.

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NCM Associates

NCM Associates

NCM is committed to your success. We’re proud to have invented the automotive 20 Group in 1947, but our creativity didn’t stop there. The employee-owners of NCM® Associates continually work to improve and create products and services to meet our clients’ ever-changing needs. NCM is here to help you with every aspect of your business. Our core services provide the solutions and guidance you need to improve profits and drive performance.

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  1. Andy Strebe


    I enjoyed your video on DRP’s and Marketing body shop. What closing ratio on estimating do you have as a benchmark?


  2. Steve Hall

    Hi Andy, thank you for the question. We look for an estimate closing percentage of 75% when you exclude total losses and include both DRP and non-DRP estimates. DRP estimates should close at 95%.

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