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Rick Wegley

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Announcing Something New at NCM: Service Advisor Training

Mechanic wrench tool

I’ve been chomping at the bit to make this announcement, and we just got the go-ahead!

After years of your asking for service advisor training, I’m happy to announce that the NCM Institute has added one to our roster. And I’m delighted to be teaching the first class in October.

Good management starts with a solid team

This is a significant change for NCM, which has focused on executive and management training since it began six years ago. But, as we’ve fielded call after call for training designed specifically for the professional service advisor, we knew this was an issue we had to address.

And, honestly, it made sense. Managers and other leadership team members need accountability management skills in all areas of the dealership to effectively growth dealership performance and profit.

We looked into it.  The challenge was selecting a provider that aligned exactly with our fixed operations management training philosophies—and there are many qualified vendors in the market today—but that mission, we discovered, was impossible. In response, we created our own.

Piloting the program

In 2015, the NCM Institute began offering our own service advisor training course on-site at dealerships across the country with tremendous success!

We started with the goals, objectives and philosophies of the NCMi service and parts management training curriculum, and then built our advisor training on these principles. The response has been remarkable, and I genuinely believe it’s because our approach gives your service advisors the same messaging as your managers who have attended our management training courses at the Institute. It streamlines management and gets everyone moving in the same direction.

service_advisor_training_banner

Protect your front line

As a service guy myself, I’m particularly excited to be part of this new opportunity at NCM. Service advisors are our front line personnel, and they are the ones who, individually, represent both our dealership and our manufacturer to our client base on a daily basis. And yet the opportunities to develop the soft skills and leadership potential of this group are few and far between.

Frankly, our service department deserves better.  As managers, we need to re-evaluate our strategy for improvement in our operations, and understand that our dealerships are judged on financial and customer satisfaction responses that are a direct result of the performance of our front line personnel.

Developing peoples’ full potential should be a goal of every department manager or dealer operator. And where better to start than with the front line employees who drive the future prosperity of our customer retention and repurchase efforts?

Seats are limited and filling fast for this inaugural event in Kansas City on October 27, 2016. Please reach out to NCM Client Engagement Specialist Jeff Hardin at NCMi@ncmassociates.com for more information and to reserve your dealerships’ seats.

About the author

Rick Wegley

Rick Wegley

Rick Wegley’s 30-year career spans most aspects of the retail automotive service, parts and body shop business. And he has deep experience in Fixed Ops, working as Service and Parts Director and Fixed Operations Director for multiple dealer-group operations. In 2008, Rick founded a consulting firm that enjoyed contracts with major OEMs from domestic, European and Asian brands. In this capacity, Rick provided dealerships on-site operational and financial assessments, identifying opportunities for improvement and helping dealers create business plans for process changes. Rick also trained dealership personnel and management staff in these process changes. Rick has also consulted and created operational assessments for major non-OEM mass merchandisers. Today, Rick is an instructor for the NCM Institute.

Permanent link to this article: http://blog.ncm20.com/2016/09/announcing-something-new-at-ncm-service-advisor-training/

4 comments

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  1. DYLAN STEPHENS

    I’m very interested in this! Please send me more details

    1. Lindsey Quinn
      Lindsey Quinn

      Absolutely, Dylan! Will you please email your contact information to us at NCMi@ncmassociates.com and we’ll get information out to you ASAP.

  2. Joe Hysong

    Are we able to use the Annual Training Subscription for this product?
    If so what is my next step
    Joe

    1. Kory Suppes
      Kory Suppes

      Thank you, Joe, for reaching out. Yes, the Service Advisor training is included in the annual training subscription. I will have someone from the NCM Institute reach out to you shortly.

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