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Lindsey Quinn

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Behind the Scenes: NCMi

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If you’ve ever taken a course with the NCM Institute, you’ve experienced the hard work and expertise of our NCMi staff. Get to know the people responsible for making sure your experience in Kansas City—or at one of NCM’s Roadshows—is the best possible one! 

Group

Brandiss Drummer, Operations ManagerBrandiss

A five-year veteran of NCM Associates, Brandiss heads the NCMi team. Under her leadership, each individual works together to create a cohesive, flawlessly executed experience for the student. Brandiss sums it up best, “As we all know, the experience is about more than the content of the education you received; it’s about every aspect of the process from A to Z.”  Her goal is that every aspect of your NCMi experience consistently exceeds your expectations.

NCM: What’s the best part of your job?

Brandiss: The best part of my job is that it’s never done! There is no end date to this project—something can always be improved and this challenges me to continuously push us forward.  I never worry about complacency creep; I am always motivated to continuously improve when I hear the success stories from the students.  There are some whose lives we have literally changed (and whose family’s lives we have changed), by helping them to grow successfully in their careers, both financially and personally.

I was working here late one night, and my sister remarked to me “Go home! Remember, you aren’t saving lives.” No, we may not be, but we are changing them.

NCM: What’s one thing you’d like NCM clients to know about the Institute?

Brandiss: I can honestly say that every single team member is invested in the students. This is not a job for any of us; we spend countless hours in our personal time thinking of ways to help our students. It is not unusual to find the instructors still onsite at 7 pm helping a student with their homework. Or to find a group text between the admin staff on the weekend, working to make sure even a Saturday add-on doesn’t know the difference when they walk through the doors on Monday. Our training classes are small enough that if you let us, we get to know you as a person first, so that we know how to best help you as a student.

NCM: Anything else?

Brandiss: Yes: Bribes don’t work on us! Your test grade is still your test grade!

Cassie Allen, Learning & Development Coordinator Cassie

With a keen focus on students’ training needs, Cassie has spent four years working to match your goals with our classes. If you have ever requested customized training for your dealership employees, you’ve likely worked with Cassie to identify what topics will be taught in order to garner the most success.

NCM: What’s the best part of your job?

Cassie: I enjoy working with our clients and building relationships.

NCM: What’s one thing you’d like NCM clients to know about the Institute?

Cassie: If you don’t see a course on our schedule, ask us! We are always listening to our clients and their training needs.  We might not have it now, but we are always updating and adding new courses to our schedule!

Racheal Ellis, Institute CoordinatorRacheal

During her two years with NCM, Racheal has committed to creating a great experience for NCMi students. Many of you have probably spoken with her, as she helps with class registrations and communication. She also greets students when they arrive at our classrooms in Kansas City.

NCM: What’s the best part of your job?

Racheal: I like connecting with the students and getting to hear about their success stories.

NCM: What’s one thing you’d like NCM clients to know about the Institute?

Racheal: We’re here for you!

Jeff Hardin, Client Engagement SpecialistJeff

Jeff has only been with NCM for two months, but he’s already an integral part of the team. He helps students register for the appropriate classes, based on what they’ve already taken with us and how they want to develop their careers. And he likes to do it all with a smile on his face.

NCM: What’s the best part of your job?

Jeff: The best part of my job is working with my team and with our clients to determine their true learning and development needs and help them accomplish their goals in efforts to improve their success.

NCM: What’s one thing you’d like NCM clients to know about the Institute?

Jeff: We have a vested interest in their success and truly care about them both as clients and individuals. We value the relationships we build with our clients.

Carolyn Rogers, Assistant CoordinatorCarolyn

Over the last year, Carolyn has been working hard on prepping all the classes for NCMi students. She’s also responsible for the tasty meals NCMi guests enjoy, so now you know who to thank when Kansas City’s famous barbeque is on the menu!

NCM: What’s the best part of your job?

Carolyn: The people I work with and interacting with the students.

NCM: What’s one thing you’d like NCM clients to know about the Institute?

Carolyn: That what we do is more than just a job.

NCM: Anything else?

Carolyn: Go NCMi!

About the author

Lindsey Quinn

Lindsey Quinn

Lindsey Quinn, our content manager, works with NCM moderators, consultants, instructors, and staff to keep you informed of developing trends in the automotive industry. After more than fifteen years writing professionally—and a brief teaching stint—she believes that everyone has a compelling story and valuable knowledge to share, but sometimes they need a little help getting it on paper. Lindsey holds a BA in anthropology from the University of Pennsylvania and an MA in English Language and Literature from the University of Missouri, Kansas City.

Permanent link to this article: http://blog.ncm20.com/2016/06/behind-the-scenes-ncmi/

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